Delivery Information

Atashiwa.com offers free worldwide airmail shipping. Delivery time is determined by the delivery method, destination, custom clearance time (if applicable), and so on. Please note that our items are shipped from one of our warehouses in Hong Kong or China. You can also choose expedited delivery via EMS at an extra charge.

Frequently Asked Questions

What is Airmail?

There are two kinds of airmail : Hong Kong Airmail and China Mainland Airmail (herein referred as China Airmail). Airmail stretches to nearly every corner of the world and has been broadly used in international shipping.

What's the difference between Hong Kong Airmail and China Airmail?

 

China Airmail CS Hong Kong Airmail

Category

China Airmail

Hong Kong Airmail

Fees

The same

Tracking No. (ends at)

CN

HK

Tracking Web

See below

See below

See below

Tracking Update Time

2-3 days

3-4 days

Tracking Boundary

China==>Destination Country

China==>Hong Kong

Delivery Time

China Airmail is 1-2 business days less than Hong Kong Airmail

What is the difference between Airmail and Registered Airmail?

Airmail: Airmail is free, you will not receive a tracking number, and you are not required to sign for the item.

Registered Airmail: You will be charged an additional $2.95 fee, will receive a tracking number (Registered Air Number), and are required to confirm delivery (signature).

What factors will affect delivery time?

The delivery time includes processing and shipping time. Processing time means the time we handle the order internally.

The steps in processing an order:
Step 1: Order is printed by our system (0-2 business day)
Step 2: Order is packaged by our storehouse (1-3 business days)
Step 3: Package is carried to Post Office or Express Center (1 day)
Step 4: Package is processed by the post office/express center to your destination.

Delivery time is determined by where the order is shipped to, which is the main element that affects delivery time. Moreover, the specific customs policy of the destination country also influences the delivery time.

How can I check the status of my order?

Log in to your account (My Account), then you can check the status.You can also track your purchases through the following websites:

Register airmail (Hong Kong): http://www.track-trace.com/post

Register airmail (China): http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0

EMS: http://www.ems.com.cn/english-main.jsp

Customs Duties and Import VAT

Your package may be subject to customs tax and VAT (Value Added Tax) once it arrives in your country.  We predominately ship products from Hong Kong, which is a free port. Because there is no sale tax imposed by the Hong Kong government, customers will not pay any tax when shopping from us generally. As per our recent data, only less than 1% of the package shipped were opened and checked by customs.

Customers are responsible to pay for the taxes if import taxes are charged. Although the possibility to have import taxes is close to zero, we strongly suggest that you become familiar with your import policy before you complete your purchase. When ordering from Thatssokawaii.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Clearance Fees

Couriers handling EMS packages may charge you a clearance fees for processing your order through the customs office and it is your responsibility to complete the payment in order to receive it.

Undeliverable Packages

Sometimes, packages are returned to us by the post service as not deliverable, which means either the shipping address was incorrect, attempts by the local post office/courier to deliver the package failed, the package was unclaimed, the recipient did not pay customs tax, or the package was refused by the recipient.

We refund only the item price subtotal when an order is returned to us as not deliverable. Items that have been returned to us as not deliverable will be restocked immediately and we are not able to ship them again. If you would still like to purchase the items, please place your order online again.

We send shipping confirmation e-mails upon shipping orders. It mentions the span of time estimated for delivery. If you do not receive your package within the span of time, please call your local depot/post office to see if they might be holding the package for you. In case you are absent at the time of delivery, the package may be taken back to the depot/post office until you claim it. Sometimes a note with contact information will be left in your absence, but occasionally the postal service/courier may simply repeat attempts to deliver the package without leaving any note to make you aware that attempts have been made.